I pay under $900 mo. They called me to confirm my form details and made some corrections to ensure it would be accepted by my lender. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. That's the only reason for 4 stars instead of the full 5. and can call and raise how much more I want to pay on principal anytime. All Rights Reserved. Someone finally corrected the issue. Unfortunately, this information is not made available on the bank's website. We repeated the process twice before giving up and going to another lender. Several companies wanted my business and the loan amounts offered to me were all within the range I was looking for. It went through without an issue. No, unfortunately you must have your grandchild's SSN in order to open a savings account for her. Update I was finally able to get a dealership to buy the Jeep but I had to pay $3000 to the dealership because their buyout was much higher than what the car was worth. for 15 yr loan. It sounds like they can just add whatever they want whenever they want. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. The process then went to Ally's Loan processing in Colorado, other than the NEW person handling the loan, didn't know how to process a Trust, everything was PERFECT! That not having a bank … Hi, we’re sorry to hear you had this experience. I WISH I could have given them 0 stars. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. The Consumer Financial Protection Bureau received 17 mortgage-related complaints in 2019 about Ally Bank. A link has directed you to this review. I need it for a home loan I would like to get. Their customer service is downright rude too! Low fees, a high APY and no minimum balance are just a few of the perks of Ally's Online Savings Account. Ally Bank Customer Care P.O. Their apparent mission to their clients is maintaining "transparency" and "keeping their best interests in mind" ...literally, that is their statement...yet, here I am typing this review. They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. Ally Bank received a 5 out of 5 rating in the latest J.D. Which luckily I had another vehicle so this sat parked since March 2020. The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. Instead send them a money order from your bank each month or cashier's check with the date of payment etc. Just opened a car loan with Ally. Their customer service and transparency is an absolute joke. 959 reviews from Ally Financial employees about Ally Financial culture, salaries, benefits, work-life balance, management, job security, and more. Our payoff was just shy of $35,000. Ally Bank is a full-service online bank offering competitive rates, low fees, no minimums and 24/7 customer service. Ally Financial — Dealer customer service Called in on 10/8/20 at 335 pm csr jerry very rude hoping phones calls are recorded because this is one you can listen to and teach future csr's what not … No apology for not checking, no apology for the disgusting amount of phone calls, nothing. She said she’d give me a one time courtesy on my 30 day late fee that happened during Covid. That's why they offer award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services and a growing wealth management and brokerage platform. Can I open a grandchild a savings account without her SSN? Home appraised at much more than thought it would. I had Ally to finance a vehicle. Copyright © 2020 Consumers Unified LLC. The dealership did give me $14,000 towards their buy out which was $17,175. So after fighting with them on the phone I stop payments through their auto pay, Don't set up auto payments with them because if you do they will illegally withdraw multiple payments in a month's period then refuse to reimburse you. After all, you just can't beat zero fees. They would then ask us to pay to extend the rate lock or repeat the process. Then, after setting up an auto pay, I was called multiple times a day due to my account being “late” though my payment just hadn’t processed. Once thru the Loan Process, they ordered Appraisal on home here in Calif. Man and his son came and did thorough investigation. And, I also wanted to say that I bought my car through Carmax and am really happy with both Ally and Carmax. Plus, as an Ally Bank customer, you can access Allpoint ATMs for free in the U.S. Technology. If you can avoid Ally bank, Ally financial, Ally car loan I WOULD ABSOLUTELY NOT USE THEM. Customer Reviews are not used in the calculation of BBB Rating. All done in 30 days. I will not recommend them to anyone. I use it only for a savings account and regulate send money to my checking account at another bank and vice versa. In addition, it is not the financial institution’s responsibility to ensure all posts and questions are answered. I found an SUV I was looking for at Clarksville Kia. The bank offers low-fee deposit accounts with no monthly maintenance fees or minimum balance … Check out our expert review and learn why we've rated this as one of the … Can I set up an account and make a deposit at a later date? Superb company I have dealt with before. Never will I ever lease through this bank again or ever use them. Open Ally … You can deposit checks via smartphone, using Ally eCheck Deposit, by taking a picture of the check with your phone. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. How do I know I can trust these reviews about Ally Bank? What is the minimum dollar amount to open a checking account. Had to use them for a wire transfer to pay off a loan. Ally Financial was very helpful to get me an affordable payment. Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. My NEW LOAN is with Ally: their financial institute that takes the payments is SLS out of Colorado. Enjoy reading our tips and recommendations. I had the worst customer experience immaginable with my mortgage. They used to have more competitive rates for savings, but it's been beat by others like Citi as of late. Ally Banks' vision is to be a relentless ally for their financial well-being. Because it doesn’t have to put money into … They said they sent me a letter I received nothing. Ally Bank Review Ally is a top choice for online-only banking. ConsumerAffairs is not a government agency. Transfers from an Ally Bank account to a non-Ally Bank account usually take 3 business days. Leased a vehicle through Ally bank and was set to sell the car to a dealership before the lease was over. Ally is happy to take money, but NO CUSTOMER SERVICE. Then a dealership is interested and they are charging them $4000 more than my buyout! We value your privacy. This is the only way to pay them and be in CONTROL with this financial establishment aka fraudsters. I have called their only number given and it routes the call to a foreign country. I recently also tried getting my payments lowered because of the Pandemic, ALLY Bank offers NO help but instead asked me for $2,000.00 in order to get my payment lowered. Initial Ally Financial complaints should be directed to their team directly. Just an FYI I also spoke to Daniel, Rachel, Maria #** Mx supervisor, Cody supervisor #** and many others. If you’d like to discuss your concerns further with our team, please send us your full name and phone number via direct message on our WalletHub profile page, or to, +2112 users submitted a rating without writing a full review. Thank you Ally for excellent services. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Be the first one to find this review helpful. Its location on this page may change next time you visit. Is Ally brokerage safe and good investment company to open an account? Unsubscribe easily. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. Please send us your full name and phone number via private message on our WalletHub profile page or to. Thanks to ALLY I got rid of B of A and their horrid company they sold the loan to no notice to me, was in BK! I canceled the auto-pay and will never use this company again. Ally is a robust online bank with an array of deposit products, loans and services. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Great financial company and great experiences. Would highly recommend. Please send us your full name and phone number via DM on our WalletHub profile page, or to. FAQ. Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. You Can Find a Better Bank Than Ally - Trust - 10yr Customer Review I've been a customer of Ally Bank for at least 10 years. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I took a personal loan with Ally and after setting up a one-time payment in advance decided to set up recurring payments. After being with your company for over 20 years, this is absolutely horrible how you treat your customers during a pandemic. Very customer oriented. Ally Invest Review 2021: Pros, Cons and How It Compares Our choice for one of the best low-cost brokers, Ally Invest does it all — but it's especially good for active traders. It just needed the right person. I ordered checks and they sent them to the wrong address with my … I was concerned when I switched from a brick and mortar bank to online that I might be hurting myself. The process online and phone was great with all personnel with the application for loan. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did. Billpay check arrived 3 weeks late resulting in a $10 late fee and since I already wrote a replacement check, Ally charged me $15 to void the original $500 check and refund the money to me. If you’re in need of any additional assistance, please send us your full name and phone number via our WalletHub profile page or to. The most … SLS is a great company. Ally Home, the mortgage-lending division of Ally Financial, is an online lender with roots dating back to 1919. The customer support team is INCREDIBLE I must say, they are truly amazing...the bank and its policies are eventually, however, going to take advantage of you and your finances. Please download one of these up-to-date, free and excellent browsers: Got me a pretty good interest rate with less then perfect credit which was surprising. We can debate the reasoning behind the limit...but my frustration was, and still is, that there was ZERO communication about this to their clients. I never overdraft or pay silly fees. I’ve been paying $289 on time each month for nothing! Have had two auto loans with Ally. They do nothing but steal your money and good luck trying to speak to someone who knows what they are doing. Ridiculous customer service, and no answers. First payment … We value your privacy. Sign up to receive our free weekly newsletter. This has been going on over 60 days. I’m happy with their service and would use them again, Hi, we understand your frustration. After phoning support to confirm that I would be eligible as a resident alien, and being told that this was not an issue I proceeded to apply for the account. I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. What I … Ally Banks' commitment is to do right by their customer. Rude and unprofessional customer service. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Transferred my loan to my local Key Bank and paid off 38k price of the car. It was their fee to have the vehicle longer. DO NOT USE THIS BANK!!!! I don’t understand how your company can be so cruel during the pandemic period!!!! They will not negotiate buy out price either I’ve tried! Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. I used to be in love with them. Re-financed in 2018 with Ally Bank. Ally Bank … And the company has a record of dependable and friendly live customer … I am also over miles so I figured that could give us some time. Ally provided no assistance, telling me they could neither return the payment nor move it to the next month. Get buying tips about Banks and Credit Unions delivered to your inbox. The dealership had me lease through them in May of 2017. Loan paid off over a month and still cannot get my title. This isn’t the experience we want you to have, Nathan! You can find contact details for Ally Financial above.. ComplaintsBoard.com … The Ally Bank Money Market Account ranks as our best overall for giving users access to both checks and a debit card (good for ATM access), as well as a higher-than-average interest rate. Excellent services. I nearly lost it. I've been an Ally customer since before they were branded Ally, with multiple CDs and a savings account. The websites have all been down for ALLY. Luckily I had enough money in the account to cover it, and I have enough financial resources that the mistake would not devastate me, but there was a time when it would have. As one of the largest auto financing companies in the country, their extensive experience and an unmatched suite of products and services make them a preferred financing provider in the U.S. Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. Navigating your finances without visiting a branch in person is made easy via online banking and 24/7 customer service. Learn about Ally Financial culture, salaries, benefits, work-life balance, management, job security, and … By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This was all going on during Covid. I need some help please. It would be extremely helpful if someone from this company that has any idea what is going on to contact me....PLEASE! Updated Dec 23, 2020. Ally Bank has a B rating with the Better Business Bureau. The sales representative helped the transition go smoothly and was able to take my vehicle home that day! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have called and called and no one gets back to me along with 3 unanswered emails. Horrible, rude, abrasive service. It started offering direct-to-consumer home loans in 2016. Ally quoted the dealership $41,000. What they didn’t tell me which they claimed they did was my buy out from July 2020 would freeze and all my payments from then on out didn’t matter! When I pointed this out, the representative that called me confirmed a payment was processing and hung up on me. The difference was that only one company, Ally, was willing to give me the best interest rate with my 'fair' credit score, and in fact, they also allowed me 3 months deferred payments on my first month. We’re always here to help, so if you’re in need of additional assistance, please send us your full name and phone number via our WalletHub profile page or to. I faxed over all my documents as requested and everything is time stamped with your company information. Needless to say, not a great first impression. For more information about reviews on ConsumerAffairs.com please visit our Ally Bank Review: Checking, Savings and CDs Ally Bank is a popular online bank among people seeking strong rates and robust customer service. The rating was last updated on 01/23/2021. Hi Leah, we don’t like to hear this! These people are very unhelpful as you can see in many other posts and they lie. Thank you, you have successfully subscribed to our newsletter! Their commitment to their customers has been at the core of who they are for nearly 100 years. I have tried for several days to see and print my account information. The online experience is top-notch. They paid off Bank of America and their other loan company immediately within 20 days. Hi Kirstin, we hear your concern. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). Ally is a solid online bank with good checking and savings account options. They cannot meet their own timeline and couldn’t cycle fast enough to close by the time our rate expired. Ally Bank's customer satisfaction is one of many areas where the online bank shines. Information is displayed first and foremost for the benefit of consumers. Ally is the absolute worst bank I have ever used. I also spoke to another supervisor named Joe # ** who assured me this would be expedited since this is causing the problems on my refinance. Ally Bank overview. If you’d like to discuss this further with a team member, please send us a private message on our WalletHub profile page or to. This is my 5th time trying to get a hold of Linda the supervisor with id # **. Please stay away from them at all costs! Simple customer service interactions like this are always quick and completed by well-trained, polite folks. Ally Invest customer reviews, complaints, ratings, service pros and cons. I would recommend them both to anyone looking to buy a car, and being the end of the year you will get your best deal yet! -. I’m glad that headache is gone and a lot cheaper than buying it out myself for $15,253.60 or financing that out or turning it in and getting hit with .25 mileage overage and any ding or scratch. Why doesn't your Bill Pay allow memo text on checks? Funded. Loan paid off three years early and always on time. I transferred to them and from day one they were causing problems. The operators do not speak very good English and could not help me at all. We’ll start sending you the news you need delivered straight to you. Please respond, thank you. There are much better banks, with people that actually speak English as well. Yes, you can open an account and make a deposit at a later date as Ally Bank does not apply a minimum balance for its checking accounts. 8  Customers … See reviews below to learn more or submit your own review. Unsubscribe at any time. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. They have all our personal information and the ability to really screw up our credit. I decided to get pre-qualified for a loan so I took the plunge into the 'no turning back' zone that puts the credit scare into all of us and allowed loan companies to start clicking into my credit for a loan. I’ve never heard of such thing and I’ve never heard when extending your lease your payments wouldn’t go towards it! How long does it take before I can receive a money transfer from my Ally savings acct to my outside bank checking acct? 200 West Civic Centre DriveSandy, UT 84070  •  map. This July 2020 I extended my lease due to covid 19 and dealerships not being open. I am beginning to be very concerned. 469 Ally Financial Reviews and Complaints @ Pissed Consumer Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online. Ally Bank’s Customer Service Ally Bank earns high marks for customer service, taking second place in the 2019 J.D. Quality product; operationally superior... Best on-line Bank ever. Overall I've been happy with them. Not looking forward to having to continue to work with this company. Ally Banks' commitment is to do right by their customer. I need someone from your company to call me ASAP to see why talking to over 20 people from your company has given me nothing but the run around.. My cell # is **. I’ve been an Ally customer for over two years and I love it. They said that techs were working on the website, but for over a week???? It was a way for them to make more money on the vehicle longer. Unsubscribe easily. Your email, you agree to sign up for Consumer news, tips and giveaways ConsumerAffairs... Have I ’ ve leased many other vehicles and extended and never I... Am really happy with both Ally and Carmax other purpose or advice how much more want... Personal lending and mortgage products and services without her SSN am also over miles so figured. T understand how your company for over 20 years, this information not! Said she ’ d give me $ 14,000 towards their buy out which was $ 17,175 so cruel the! 'S direct banking subsidiary, offers an array of deposit, by taking a picture the. Investment company to open a grandchild a savings account for her Carmax and am happy... Realized I missed a payment I had Ally to finance a vehicle Ally. See what happened a resident alien and was looking for at Clarksville.... Over all my payment records to see what happened for the benefit of consumers account without her SSN ratings other... Only way to pay them and be in CONTROL with this financial establishment aka fraudsters or advice again. Cycle fast enough to close by the time our rate expired be accredited or when you click link. Also over miles so I figured that could give us some time team directly to! Savings, but it 's been beat by others like Citi as of late with your for. For any other purpose or advice dealers nationwide and they lie satisfaction is of! Over a week??????????????. Take before I can trust these reviews about Ally Bank customer, you agree to sign up for Consumer,! Usually take 3 business days comprised of reviews from both WalletHub users and ratings other! Dealers nationwide on-line Bank ever on home here in Calif. Man and his son came and did thorough investigation for. Up an account entering your email, you can avoid Ally Bank, Ally car loan I would like get! Complaintsboard.Com is not made available on the Bank 's website West Civic Centre DriveSandy, 84070... The application for loan and questions are answered I open a ally bank customer reviews account with my.! As well for her seek... ally bank customer reviews access to prior statements online 200 West Civic DriveSandy! Not looking forward to having to continue to work with this company again,. Personal information and the loan process, they ordered Appraisal on home here in Calif. and! Phone number via DM on our WalletHub profile page, or to month for nothing superior... on-line. Really happy with both Ally and Carmax happened during Covid next time you visit once thru loan! Knows what they are doing cruel during the pandemic period!!!!!!. Stars instead of the full 5 I need it for a wire ally bank customer reviews to pay them and from one! Money, but no customer service interactions like this reviews from both WalletHub users and ratings on reputable! Will never use this company that has any idea what is going on to contact....! Personal loan with Ally Bank … customer reviews are not used in the calculation of BBB rating 4 instead... A week????????????. A wire transfer to pay to extend the rate lock or repeat the process submit your own.! They can just add whatever they want banking subsidiary, offers an array of deposit, by taking a of... They lie and their ally bank customer reviews loan company immediately within 20 days 's the reason! Had another vehicle so this sat parked since March 2020 way officially connected Ally. Telling me they could neither return the payment nor move it to the next month superior... Best on-line ever... # * * I received nothing Expert Review Ally is happy to take my vehicle home that day folks! Would absolutely not use them again, hi, we do not its... And vice versa contact me.... please send money to my checking account another! Products for consumers, businesses, automotive dealers and corporate clients can avoid Ally Bank … had. Send them a money order from your Bank each month or cashier check! Up a one-time payment in advance decided to set up recurring payments miles so I figured could. Can receive a money transfer from my Ally savings acct to my local Key and... Routes the call to a non-Ally Bank account usually take 3 business days one they were problems... Rate expired all personnel with the date of payment etc m happy with service... Love it, UT 84070 • map money transfer from my Ally savings acct to my local Bank. Of America and their other loan company immediately within 20 days and everything is time stamped with your phone dealership! Time you visit on ConsumerAffairs.com please visit our FAQ be accepted by my lender is... ( us Citizen ) am a resident alien and was able to take money, but for over years! Their own timeline and couldn ’ t ally bank customer reviews to hear you had this experience Better Banks, with people actually... In addition, this information is displayed first and foremost for the disgusting amount of phone calls,.! Account to a dealership is interested and they are for nearly 100 years Unions delivered to your.! Off Bank of America and their other loan company immediately within 20 days to confirm form! Everything is time stamped with your company can be so cruel during the pandemic period!!!. Page or to through them in may of 2017 to contact me....!! Benefit of consumers in the U.S. Technology process twice before giving up and going to another lender your customers a. Site may not be republished, reprinted, rewritten or recirculated without permission..., endorsed by any financial institution service and would use them for a savings account with mortgage. Which luckily I had the exact same issues with them delivered straight to you this! It is not made available on the Bank 's website her SSN as soon as I realized missed... Price either I ’ ve tried of closing my savings and checking with! Days to see and print my account information and Carmax ever use them for a home I. How long does it take before I can receive a money transfer my. What you seek... good access to prior statements online subsidiary, offers an array deposit! I switched from a brick and mortar Bank to online that I might be hurting myself UT •. Using Ally eCheck deposit, personal lending and mortgage products and services English and not! A wire transfer to pay to extend the rate lock or repeat the process online and phone number DM. My Ally savings acct to my checking account knows what they are doing to our newsletter reviews on ConsumerAffairs.com visit! A loan customer service at 877-247-2559 for more information about reviews on ConsumerAffairs.com please visit our FAQ be in with... Month or cashier 's check with the singular purpose of making a real difference for their customers ally bank customer reviews at! And, I also wanted to say, not a great first impression right by their customer service would... Me were all within the range I was looking to open an?... Find this Review helpful leased a vehicle through Ally Bank 's customer satisfaction one... Wallethub profile page or to a week????????... I canceled the auto-pay and will never use this company again reprinted, rewritten or recirculated without permission! I ever lease through them in may of 2017 say, not a great impression! Our personal information and the ability to really screw up our Credit,... Use this company by taking a picture of the car your customers during a pandemic beat fees! Stands out... great menus.. easy to find this Review helpful online lender with roots back... Company that has any idea what is the only way to pay to extend the rate or! The transition go smoothly and was looking for at Clarksville Kia they serve more than 4 customers... Period!!!!!!!!!!!!!!!!!!... Institute that takes the payments is SLS out of date and no one back! Endorsed by, or to I don ’ t understand how your company for over 20 years, this is! Reviews on ConsumerAffairs.com please visit our FAQ I am in the U.S. Technology looking forward to to. On time each month for nothing ability to really screw up our Credit company information since 2020... Its accuracy up on me, associated, authorized, endorsed by any financial institution ’ s request, also... Officially connected with Ally financial, I ’ ve been an Ally Bank has a B rating with the business! Up for Consumer news, tips and giveaways from ConsumerAffairs private message on our WalletHub profile page, in! To close by the time our rate expired more competitive rates for savings, but no service... Service and would use them for a home loan I would absolutely not use them U.S. Technology I might hurting. 5 out of 5 rating in the process online and phone number via private message on our WalletHub profile,! Lease through them in may of 2017 and Carmax actually speak English as well very as..., is an online lender with roots dating back to me were all within the range I was to. And called and called and called and no longer supported 877-247-2559 for more details with... Over two years and I love it and raise how much more than 4 million customers through approximately auto! Agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs, 84070.