My main complaint with Ply Gem windows is the high air leakage number. We had 13 Great Lakes vinyl windows installed in 1999. Although Ply Gem is not accredited by the Better Business Bureau, there is still information about customer complaints and resolutions with this company. BBB remains operational and focused on serving our business community. This is affecting my husband's health and is unacceptable in a new home to have that much actual dirt flying into my house through their windows. Read 41 Great Lakes windows reviews from consumers and industry experts on their complete vinyl window options. In this Ply Gem Windows reviews we highlight the terms and conditions of the Ply Gem Windows Warranty as described on the company’s website below: “Ply Gem Pacific Window Corporation (PLY GEM), subject to the conditions and limitations set forth below, warrants to the original property … BBB Serving Southern Alberta and East Kootenay. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles may not be reproduced for sales or promotional purposes. Other (requires explanation) 4 years ago, one of my windows failed, so I contacted Ply Gem, as the window has a lifetime warantee. They are also a fairly recent comer on the scene. It seems that most people only post complaints. SH-5500 Vinyl Single-Hung Windows, Fin and Frame Installation: WIN-2049 (PDF) | SH5500: Ply Gem Window Group: Ply Gem 1500 Vinyl Tilt Single Hung Windows, New Construction and Replacement Construction: WIN-1771 (PDF) Regency Plus, Inc. Series 6012 Vinyl Tilt Single Hung Windows: WIN-1721 (PDF) | Drawing | 08-01711A: Regency Plus, Inc. A free inside look at company reviews and salaries posted anonymously by employees. I am the original owner. A professional painter says it is fill in the smooth area and Ply Gem denies that. The warranty manager has also ignored my communication. You can buy Ply Gem Windows at local Ply Gem Windows Dealers (get pricing here) Window Size & Style: Ply Gem offers 5 primary styles of windows: Casement, Awning, Double Hung, Single Hung, and Sliding Windows. I am not a supper fussy person, but the quality issues I found were not acceptable. Customers who purchased Ply Gem Vinyl Clad windows have filed a class action lawsuit alleging the windows were defectively designed and that Ply Gem is refusing to fix the problem and honor its warranties. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. According to Consumers Digest, windows were selected based on performance ratings, quality of construction and materials, ease of operation and warranty.The magazine limited its picks to vinyl and aluminum-clad wood … Ply Gem manufactures vinyl siding in a variety of styles and materials, as well as gutters, fascia and soffit. Ply Gem offers a lifetime limited warranty on their various series of windows. Purchased 8 replacement windows less than 6 years ago. Set your store to see local availability They came out stating it was an installation error. The windows have warranties and they sent me in a loop the builder. There is also a smooth area that is unexplained.Ply Gem to date has failed to explain why the stain does not adhere evenly in those places surrounding the marks. Also photos (some provided by Ply Gem themselves) that clearly shows some of the defects. 4 years ago, one of my windows failed, so I contacted Ply Gem, as the window has a lifetime warantee. How BBB Processes Complaints and Reviews. This is a multi-location business.Need to find a different location? We’ll guide you through the process. I want these out of my house please. BBB reports on known marketplace practices. BBB reports on known marketplace practices. June17,2020 I was contacted by one of their "experts" to discuss options to correct the issue. Design: Ply Gem sliding replacement windows have two or three sashes placed side-by-side. Milgard windows is a group dedicated to helping all customers find ideal windows to suit their needs. Ply Gem Sliding Windows. When comparing Ply Gem vs. Atrium windows, the products are very similar in construction. We’ll guide you through the process. Doors & Windows (2028) Building Materials (330) Outdoors (4) ... Ply Gem 14 in. We paid out of pocket to replace the window. She's lost all my info at least once, does not communicate or return calls or emails, and her last email two months ago had so many grammar mistakes its clear she doesn't care. This company is a big name in the building and construction business and sells products to builders and contractors. BBB remains operational and focused on serving our business community. Ply Gem is the supplier of the windows for my home. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. they are currently a couple of months out on lead right now so we will be pending until the invoice is received. Customer Reviews are not used in the calculation of BBB Rating. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The slab was back ordered arrived with out notice. ***** ******* is my claim 'coordinator' and she has not been professional. BBB is here to help. It offers three series of vinyl windows, the Contractor, the Pro, and the Premium. The packaging was in pristine condition. I am happy to pay the difference between the window styles if there is a difference of course. 6 days later the response was there was nothing wrong with the slab and it was the customers fault we didn't report within 72 hours. BBB Business Profiles generally cover a three-year reporting period. The estimate is for $1350.00. BBB is here to help. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Their expert just told me again in the last few weeks that the windows are not working properly but "upper leadership" will not acknowledge that and now wants to put one seal weather stripping on the exterior but that does not address the issue. The other two series are solid, with Premium on the higher end. BBB Business Profiles may not be reproduced for sales or promotional purposes. Comparing JELD-WEN vs. Ply Gem windows is one way that you can find out which products work for your home. Plygem still hasn't "fixed' themOur house contains 25 Ply Gem Vinyl Clad windows, and was built in 2012. The company PlyGem hires employees who misrepresent in writing and refuse to discuss failures to the windows. We plan to be in Calgary for family this weekend and pick up the slab Oct 7. Now they want us to drive back to Calgary to pick it up as they will not ship it back. Over the years, Marvin has racked up awards for window quality and customer satisfaction. For maximum energy-efficient windows and doors with enhanced comfort choose the Ply Gem vinyl windows and doors styles and options designated as ENERGY STAR® 2021 Most Energy Efficient. I have placed an order for the glass off of the original on order ******* and they will ship to the customer on 02/25. BBB Business Profiles generally cover a three-year reporting period. Great Lakes is owned by Ply Gem, a national material and building supply company. Marvin Windows and Doors . Since arriving in Canada, however, Ply Gem has absorbed smaller window companies like Mitten, Gienow Windows, and CWD Windows in Edmonton. Andersen. ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Delivered end of August. Slab returned to Ply Gem and refused warranty. BBB remains operational and focused on serving our business community. 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